Privacy Policy

This Privacy Policy explains how Johnny Kash Casino may collect, use, store and protect personal information when players visit the website, create an account, use available services or contact support. We aim to handle personal information responsibly and transparently, in accordance with applicable privacy requirements in Australia.

Johnny Kash Casino operates under a licence issued by the Government of Curaçao. The platform uses 128-bit SSL encryption to protect player data and financial transactions, with regular audits conducted by gambling authorities.

Information we may collect

The information we handle depends on how you use the website and the services available to you. We may collect information directly from you, generate information through your activity on the website, or receive relevant information from service providers that help us operate the service.

Account and contact information

When you register or use an account, we may collect details such as your name, date of birth, contact details, username, account preferences and information needed to manage your account. We may also keep records of messages, enquiries and requests made to customer support, together with information about how those matters were handled.

Identity and verification information

We may request information or documents to confirm your identity, age, eligibility and account ownership. This may include identification documents, proof of address or other information reasonably required for verification. These checks help protect accounts, prevent fraud and support responsible operation of the website.

Payment and transaction records

We may keep records of deposits, withdrawals, account balances, gaming activity, promotions where relevant, and other transactions linked to your account. Payment providers may process payment details directly. We may receive information needed to confirm a payment, prevent misuse, resolve disputes and maintain accurate account and financial records.

Device, usage and cookie information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed and the date and time of activity. We may also collect information about how you interact with website features. Cookies and similar technologies may be used to remember settings, maintain sessions, support security and understand website usage.

How we use personal information

We use personal information for purposes connected with providing, securing and improving the website and its services. We may use information to:

Create, maintain and administer your player account.
Provide website functions, gaming services and customer support.
Process and record deposits, withdrawals and other account transactions.
Confirm identity, age, eligibility and account ownership.
Carry out verification, security, anti-fraud and responsible gambling checks where applicable.
Detect, investigate and prevent suspicious, unlawful, unauthorised or harmful activity.
Communicate with you about your account, requests, service changes and security matters.
Send marketing or promotional communications where permitted and where you have provided consent or another valid basis applies.
Improve website performance, usability, security and available services.
Meet legal, regulatory, taxation, accounting and record-keeping obligations.
Establish, exercise or defend legal rights and manage complaints or disputes.

We aim to use information for a relevant purpose and not in a way that is incompatible with the reason it was collected, unless the use is permitted or required by law. Where practical, information may be combined into aggregated or de-identified data for reporting, analysis, security monitoring and service improvement. Such information is intended not to identify individual players.

Marketing communications

If you receive marketing communications, you can withdraw your consent or opt out at any time by using the unsubscribe option in the relevant message or by contacting support@johnnykashcasino.click. Opting out of marketing will not necessarily stop essential account, security, transaction or service messages that we need to send.

Sharing, security and retention

When information may be shared

Personal information may be shared with service providers and professional advisers that help operate the website. These may include providers supporting payment processing, technology, hosting, identity verification, fraud prevention, customer support, communications, analytics and compliance. We aim to provide these parties with only the information reasonably needed for their services and expect information to be handled appropriately.

Information may also be disclosed where necessary to protect players, the website or other people; investigate suspected fraud or unlawful conduct; respond to a lawful request; enforce applicable terms; or meet legal and regulatory obligations. If information is transferred to, stored in or accessed from outside Australia, appropriate steps may be taken where required to support lawful handling and protect the information.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, alteration, disclosure, loss and misuse. Depending on the circumstances, safeguards may include access controls, staff procedures, monitoring, authentication, encryption and secure storage. No online service or method of transmission can be guaranteed to be completely secure. Players should use a strong password, keep login details confidential and contact support if they suspect unauthorised account activity.

How long information is kept

We keep personal information for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. Information may also be retained to resolve disputes, prevent fraud, protect security or establish and defend legal rights. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Cookies

Cookies are small files stored on your device that help a website recognise your browser, remember preferences, maintain sessions and understand how pages and features are used. Some cookies may be placed by service providers that support website functions, analytics, security or communications. You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly or may perform differently.

Your privacy rights and data requests

Depending on your circumstances and applicable privacy requirements, you may have rights concerning personal information held about you. These may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy request or ask a question about your information, contact support@johnnykashcasino.click. Please describe what you are requesting and provide enough information for us to identify the relevant account or records. We may ask you to verify your identity before providing information or making changes, particularly where the request concerns account security or sensitive records.

Access: ask for access to, or a copy of, personal information held about you, subject to applicable exceptions.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where it is no longer required or where applicable privacy requirements allow deletion.
Marketing consent: withdraw consent to marketing by contacting support@johnnykashcasino.click or using the unsubscribe option in a marketing message.

A request may be limited or refused where we are required or permitted to retain information, where responding could affect another person’s privacy, or where security, fraud prevention or other legal considerations apply. If we cannot fully comply with a request, we aim to explain the reason where appropriate. Closing an account does not automatically delete every record because some information may need to be retained for legal, security, accounting or dispute-related purposes.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable privacy requirements. The updated version will be published on this page and will apply from the date stated or, if no date is stated, from publication. We encourage players to review this page periodically so they remain informed about how personal information is handled.